Terms of Service

1. Definitions
• Artist: Me, the illustrator hired to create the artwork.
• Client: The person who commissions the illustration through VGen.
• Commission / Order: The work to be carried out: black and white sketch, revisions, and final colored version.
• Work Materials: sketches, digital files, drafts, PSDs, final versions, etc.
• Revision: changes or corrections that the Client may request at certain stages of the process.
• Final Delivery: the moment when I provide the Client with the colored artwork, including the allowed corrections.

2. Scope of Service
• The Client must clearly describe what they want (“brief”) before the work begins (characters, style, size, usage, etc.).
• I create a black and white sketch (line art) and send it to the Client for review.
• The sketch includes 2 rounds of revisions.
• Once the sketch is approved, I proceed with the colored illustration.
• The Client may request small color adjustments in the final version (tone, saturation, brightness, etc.).
• Structural changes, redraws, or major alterations are not included and require an additional quote.

3. Deadlines
• The final illustration will be delivered on the agreed date with the Client.
• If the Client delays in providing feedback or approval, those days will not count toward the delivery deadline.
• If any delay occurs on my part, I will inform the Client and we will renegotiate a reasonable new delivery date.

4. Payment
• A 50% deposit is required to start any commission.
• The remaining 50% is paid when the illustration is finished, before delivering the final files.
• If the Client cancels the commission after receiving the sketch, a cancellation fee (“kill fee”) will apply, resulting in the loss of the deposit or payment proportional to the work already completed.
• I will not deliver the final files until full payment is received.
• The payment method will be PayPal, unless otherwise agreed.

5. Intellectual Property and Usage Rights
• I, the Artist, retain all copyright over the illustration, sketches, and prior processes.
• The Client obtains a personal use license (for example: social media, wallpapers, profile pictures, personal printing).
• Commercial use, reproduction for profit, or transfer to third parties is not permitted without an additional agreement and payment.
• The final file will be delivered in PNG or JPG format in high quality. I never provide editable files (PSD, layers, etc.).
• I reserve the right to display the artwork in my portfolio, social media, or website, unless otherwise agreed.

6. Revisions
• The sketch includes 2 rounds of revisions.
• In the final stage, only small color corrections are allowed. Structural changes or redraws are not included.
• Additional revisions beyond what is agreed will incur an extra cost per change or per hour, as agreed.

7. Cancellations
• If the Client cancels before the sketch begins, the order may be fully canceled (minus possible transaction fees).
• If canceled after receiving the sketch, the Client must pay an amount proportional to the work completed (kill fee).
• If I need to cancel due to personal or health reasons, I will refund the proportional amount or agree on a new date with the Client.

8. Communication
• All instructions, corrections, or changes must be made in writing (via VGen, Discord, or email).
• If the Client does not respond within 7 days, an additional 7 days will be waited or until the order deadline, whichever comes first.
• If there is still no response after this period, the commission will be canceled without refunding the 50% deposit.
• If the Client demonstrates poor communication, requests changes outside the agreement, or behaves disrespectfully, I reserve the right to cancel the project, delivering only the proportional work completed.
• I also reserve the right to refuse any commission that I consider suspicious, inappropriate, or outside my policies.

9. Warranty and Liability
• I will perform my work professionally and to the best of my ability, but I do not guarantee that the illustration will exactly match the Client’s mental image, as art is subjective.
• I am not responsible for issues arising from inaccurate, low-quality references or insufficient information provided by the Client.
• The Client must ensure that all material or references they provide are legal and that they have permission or a license to use them.
• If the Client makes unauthorized use of the illustration (e.g., commercial use without a license), I reserve the right to claim compensation or take legal action.

10. Jurisdiction and Applicable Law
• These Terms are governed by Spanish law.
• In case of dispute, both parties agree that jurisdiction will correspond to my place of residence, unless otherwise agreed.
• VGen’s TOS apply in addition to these terms, but my specific conditions are also binding between the Client and myself.

11. Modification of Terms
• These Terms may be modified by me at any time.
• I will notify active clients of any significant changes.

12. Signature / Acceptance
• By confirming a commission, making the initial payment, or replying “I accept the TOS”, the Client declares that they have read, understood, and accepted these Terms.